*Our retail stores are temporarily closed until further notice. Please note that Pick Up In Store will not be available in the meantime, however standard delivery remains available. If you need assistance with a Pick Up in Store order you are unable to collect, please reach out to our customer service team.
Shipping Rates & Policies
Please note that shipments can occasionally be delayed due to unforeseen circumstances. All shipments are sent fully insured.
We cannot ship to Post Office Boxes, or Internationally.
Every Custom order is hand-built to your specifications. Please allow up to 4 days prior to shipping.
Once your order ships, you will receive a confirmation email specifying what carrier was used along with the corresponding tracking number. Please note that items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.
DELIVERY TIME & RATES
| Standard Shipping | Standard Eyewear and Apparel/Equipment: 5 business days |
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|---|---|---|
| Oakley Custom Products: 9 business days |
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| Oakley Custom Products: 6 business days | ||
Delivery times shown in the table include order processing and transport. You will receive an order confirmation letter after successfully completing the checkout process, and a shipping confirmation letter (including a tracking number) when your order leaves the warehouse. To check the status of your order please click here: www.oakleysi.com/en-ca/support/order-status
CANADA SHIPPING SURCHARGES
We work hard to keep our shipping charges as low as possible. Certain large or bulky items such as Board Bags, Golf Bags and Luggage are considered oversize and/or over weight by FedEx or UPS. Therefore a surcharge will be charged depending on the item's size and/or weight, in addition to our regular shipping charges. These surcharges are based solely on extra charges imposed by third party carriers for transporting oversize and/or overweight items.