*Our retail stores are temporarily closed until further notice. Please note that Pick Up In Store will not be available in the meantime, however standard delivery remains available. If you need assistance with a Pick Up in Store order you are unable to collect, please reach out to our customer service team.
Shipping Rates & Policies
Oakleysi.com offers two shipping options: Express Shipping and APO/FPO Standard Shipping. Please note that shipments can occasionally be delayed due to unforeseen circumstances. All shipments are sent fully insured.
Currently, we can only ship to addresses within the 50 United States and US Territories (Puerto Rico and Guam). We cannot ship to Post Office Boxes, or Internationally.
Every Custom order is hand-built to your specifications. Please allow up to 4 days prior to shipping.
Once your order ships, you will receive a confirmation email specifying what carrier was used along with the corresponding tracking number. Please note that items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.
DELIVERY TIME & RATES
| Express Shipping | Standard Eyewear and Apparel/Equipment: 5 business days |
FREE |
|---|---|---|
| Oakley Custom Products: 6 business days |
FREE | |
| APO/FPO Standard Shipping | All Products: 14 Business Days |
FREE |
Delivery times shown in the table include order processing and transport. You will receive an order confirmation letter after successfully completing the checkout process, and a shipping confirmation letter (including a tracking number) when your order leaves the warehouse. To check the status of your order please click here: www.oakleysi.com/en-us/support/order-status
USA SHIPPING SURCHARGES
We work hard to keep our shipping charges as low as possible. Certain large or bulky items such as Board Bags, Golf Bags and Luggage are considered oversize and/or over weight by FedEx or UPS. Therefore a surcharge will be charged depending on the item's size and/or weight, in addition to our regular shipping charges. These surcharges are based solely on extra charges imposed by third party carriers for transporting oversize and/or overweight items.
MILITARY SHIPMENTS
All shipments to APO/FPO addresses are sent via our Standard service level. We estimate 14 business days for delivery once the order has been shipped; however, some destinations may take longer.
Prescription Warranty and Returns
ORDER REDO
A one-time change in frame color, lens color, glasses style, or prescription is available within 60 days of the original shipping date at no additional charge. For prompt processing of a redo, please call Oakley Standard Issue at 1-800-525-4334. When applicable, credit will be issued after the original eyewear is received by the Oakley Standard Issue prescription department. Please follow the Product Return Procedures described below to ensure prompt credit.
COATING WARRANTY
Oakley prescription lenses carry a two-year warranty against crazing or peeling from the date of purchase. Lenses will be replaced in the identical form, and prescription changes will not be accommodated. Lenses are also covered by a one-time Scratch Coat Warranty that covers against basic surface scratches caused by routine wear. Scratches caused by improper care or abuse are not covered by this warranty. To replace lenses under Oakley’s Coating Warranty, please contact Oakley Standard Issue at 1-800-525-4334. When applicable, credit will be issued after the original eyewear is received by Oakley Account Services. Please follow the Product Return Procedures described below to ensure prompt credit.
ADAPTATION
Oakley’s prescription services lab is staffed with certified technicians that can assist you in proper fitting and dispensing of Oakley eyewear to ensure the highest level of patient satisfaction. In the unlikely event a patient cannot adapt to their new eyewear within 60 days from the shipping date, Oakley Standard Issue will issue a full credit upon receipt of the original order. Please contact Oakley Standard Issue at 1-800-525-4334.
LAB REDO
To ensure total satisfaction, Oakley Standard Issue will provide the corrected order at no charge upon receipt of the original order. To minimize processing delays, please contact Oakley Standard Issue at 1-800-525-4334 to receive priority service in processing the redo. Please follow the Product Return Procedures below to ensure prompt credit.
CANCELLATIONS / ORDER CHANGES
Full credit will be issued for orders cancelled prior to lens processing. Orders are not able to be cancelled once lens processing has begun. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance, as email inquiries may be delayed.
WARRANTY
All Oakley products carry a two-year warranty against manufacturer defects. Please note that the warranty does not cover scratches, damage (accidental or otherwise), loss or theft. Warranty on non-ophthalmic sunglass frames is valid only if fit with Authentic Oakley Prescription Lenses. Fitting Oakley Sunglass Frames with anything other than Authentic Oakley Prescription Lenses voids the frame warranty. For warranty assistance, please contact Oakley Standard Issue at 1-800-525-4334.
PRODUCT RETURN PROCEDURES
Follow these steps to submit a return:
- Visit https://www.luxotticacustomercare.com/oakleysi/returns and complete our online return request form.
- Print out the pre-paid return label that you will receive through email within 48 hours of your request and attach to the box.
- Take your package to your nearest UPS location.
- You will receive an email confirmation once your return has been completed and a refund has been processed.
- Please allow up to 5 business days for the credit to show on your account.
For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at standardissue@oakley.com