Shipping Rates & Policies

Oakleysi.com offers three shipping options: 2 Business Days, Standard Shipping and APO/FPO Standard Shipping. Please note that shipments can occasionally be delayed due to unforeseen circumstances. All shipments are sent fully insured.

Currently, we can only ship to addresses within the 50 United States and US Territories (Puerto Rico and Guam). We cannot ship to Post Office Boxes, or Internationally.

Every Custom order is hand-built to your specifications. Please allow up to 4 days prior to shipping.

Once your order ships, you will receive a confirmation email specifying what carrier was used along with the corresponding tracking number. Please note that items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.

 

DELIVERY TIME & RATES

USA SHIPPING SURCHARGES

We work hard to keep our shipping charges as low as possible. Certain large or bulky items such as Board Bags, Golf Bags and Luggage are considered oversize and/or over weight by FedEx or UPS. Therefore a surcharge will be charged depending on the item's size and/or weight, in addition to our regular shipping charges. These surcharges are based solely on extra charges imposed by third party carriers for transporting oversize and/or overweight items.

MILITARY SHIPMENTS

All shipments to APO/FPO addresses are sent via our Standard service level. We estimate 14 business days for delivery once the order has been shipped; however, some destinations may take longer.

Prescription Warranty and Returns

ORDER REDO

A one-time change in frame color, lens color, glasses style, or prescription is available within 60 days of the original shipping date at no additional charge. For prompt processing of a redo, please call Oakley Standard Issue at 1-800-525-4334. When applicable, credit will be issued after the original eyewear is received by the Oakley Standard Issue prescription department. Please follow the Product Return Procedures described below to ensure prompt credit.

COATING WARRANTY

Oakley prescription lenses carry a two-year warranty against crazing or peeling from the date of purchase. Lenses will be replaced in the identical form, and prescription changes will not be accommodated. Lenses are also covered by a one-time Scratch Coat Warranty that covers against basic surface scratches caused by routine wear. Scratches caused by improper care or abuse are not covered by this warranty. To replace lenses under Oakley’s Coating Warranty, please contact Oakley Standard Issue at 1-800-525-4334. When applicable, credit will be issued after the original eyewear is received by Oakley Account Services. Please follow the Product Return Procedures described below to ensure prompt credit.

ADAPTATION

Oakley’s prescription services lab is staffed with certified technicians that can assist you in proper fitting and dispensing of Oakley eyewear to ensure the highest level of patient satisfaction. In the unlikely event a patient cannot adapt to their new eyewear within 60 days from the shipping date, Oakley Standard Issue will issue a full credit upon receipt of the original order. Please contact Oakley Standard Issue at 1-800-525-4334.

LAB REDO

To ensure total satisfaction, Oakley Standard Issue will provide the corrected order at no charge upon receipt of the original order. To minimize processing delays, please contact Oakley Standard Issue at 1-800-525-4334 to receive priority service in processing the redo. Please follow the Product Return Procedures below to ensure prompt credit.

CANCELLATIONS / ORDER CHANGES

Full credit will be issued for orders cancelled prior to lens processing. Orders are not able to be cancelled once lens processing has begun. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance, as email inquiries may be delayed.

WARRANTY

All Oakley products carry a two-year warranty against manufacturer defects. Please note that the warranty does not cover scratches, damage (accidental or otherwise), loss or theft. Warranty on non-ophthalmic sunglass frames is valid only if fit with Authentic Oakley Prescription Lenses. Fitting Oakley Sunglass Frames with anything other than Authentic Oakley Prescription Lenses voids the frame warranty. For warranty assistance, please contact Oakley Standard Issue at 1-800-525-4334.

PRODUCT RETURN PROCEDURES

Patients must call Oakley Standard Issue for pre-approval of any return under the Oakley Optical Service Policy. A copy of the original order showing the date, order number, and patient name with a brief description of the problem and the reference number that Oakley Standard Issue provides must be included with the eyewear. All materials should be packaged and shipped within 100 days of the reference number’s issuance. For patients within the United States, one prepaid shipping label will be provided for returns. For patients at APO/FPO/DPO and U.S. Territories addresses, the product will need to be packaged and shipped at the patient’s expense via a carrier that will provide insurance and tracking capabilities. Oakley Standard Issue is not responsible for any packages or products lost in transit, or if any products are sent without previously being issued a reference number.

For additional questions, comments or concerns, please contact Oakley Standard Issue at standardissue@oakley.com or 1-800-525-4334.