REPAIRS & RETURNS
- For products you wish to return that were bought from our Oakley.com, Oakleyvault.com, or by phone with our customer care team in the last 90 days (15 for wearable electronics) please see the Returns section below.
- For products you wish to have repaired under warranty or outside of warranty please see the Repair section below for further instructions on your available options.
WARRANTY
ORDER REDO
A one-time change in lens color, glasses style, or prescription specification is available within 60 days of the original shipping date at no charge. For prompt processing of a redo, please call Oakley Standard Issue at 1-800-525-4334. When applicable, credit will be issued after the original eyewear is received by the Oakley Standard Issue prescription department. Please follow the Product Return Procedures described below to ensure prompt credit.
COATING WARRANTY
Oakley RX lenses carry a two-year, one time replacement warranty against front surface scratching, crazing, or peeling from the date of purchase. Lenses will be replaced in the identical form. Scratches caused by improper care or abuse are not covered by this warranty. To replace lenses under Oakley’s Coating Warranty, please contact Oakley Standard Issue at 1-800-525-4334. When applicable, credit will be issued after the original eyewear is received by Oakley Account Services. Please follow the Product Return Procedures described below to ensure prompt credit.
ADAPTATION
Oakley’s prescription services lab is staffed with certified technicians that can assist you in proper fitting and dispensing of Oakley eyewear to ensure the highest level of patient satisfaction. In the unlikely event a patient cannot adapt to their new eyewear within 60 days from the shipping date, Oakley Standard Issue will issue a full credit upon receipt of the original order. Please contact Oakley Standard Issue at 1-800-525-4334.
LAB REDO
To ensure total satisfaction, Oakley Standard Issue will provide the corrected order at no charge upon receipt of the original order. To minimize processing delays, please contact Oakley Standard Issue at 1-800-525-4334 to received priority service in processing the redo. Please follow the Product Return Procedures below to ensure prompt credit.
CANCELLATIONS / ORDER CHANGES
Full credit will be issued for orders cancelled prior to lens processing. Orders cancelled or changed after lens processing has begun will be credited one-third invoice pricing. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance.
WARRANTY
All Oakley products carry a two-year warranty against manufacturer defects. Please note that the warranty does not cover scratches, damage (accidental or otherwise), loss or theft. Warranty on non-ophthalmic sunglass frames is valid only if fit with Authentic Oakley Prescription Lenses. Fitting Oakley Sunglass Frames with anything other than Authentic Oakley Prescription Lenses voids the frame warranty. For warranty assistance, please contact Oakley Standard Issue at 1-800-525-4334.
PRODUCT RETURN PROCEDURES
Patients must call Oakley Standard Issue for pre-approval of any return under the Oakley Optical Service Policy. A copy of the original order showing the date, order number, and patient name with a brief description of the problem and the reference number that Oakley Standard Issue provides must be included with the eyewear. All materials should be packaged and shipped within 30 days of the reference number’s issuance. For patients within the United States, one prepaid shipping label will be provided for returns. For customers at APO/FPO/DPO and U.S. Territories addresses, the product will need to be packaged and shipped at the patient’s expense via a carrier that will provide insurance and tracking capabilities. Oakley Standard Issue is not responsible for any packages or products lost in transit, or if any products are sent without previously being issued a reference number.
Ship RX Redos, Warranties and Returns to:
LUXOTTICA AFTERSALES OAKLEY.COM OTD
REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE)
420 WESTRIDGE PARKWAY BLDG 100
MCDONOUGH, GA 30253-3002
For additional questions, comments or concerns, please contact Oakley Standard Issue at standardissue@oakley.com or 1-800-525-4334.
RETURNS
Your satisfaction is guaranteed. If for any reason, you are not satisfied with an Oakley product you bought in the last 90days (15 for wearable electronics) from oakley.com or oakleyvault.com, please call 1 (800) 403-7449. Our customer care team will initiate a Return authorization on your behalf and provide you with a return shipping label. Once we receive your product, we will provide you with full credit within 15 business days.
- This returns process only applies to purchases made on our website (Oakley.com). If your product was not purchased on our website, please refer to the original retailer.
- Proof of purchase is needed for a return.
- Product should be returned with the original, unmarked packaging including any accessories, manuals, documentation, and registration that was included with the product.
- Personally customized product was created especially for you, so we cannot take returns on these items.
- Refunds are made to the original method of payment used for your original sales order, usually within 15 business days of package receipt.
REPAIRS
If your Oakley product is damaged or needs to be repaired, please verify with the retailer who sold you the product for available services. If this is not possible, we will be happy to assist you
- For Oakley eyewear products please use our online repair service at //www.luxottica.com/en/northamerica-after-sales-service.
- For Oakley apparel, footwear, and accessories please call our customer care team at 1 (800) 403-7449 to get your claim started.
OVERALL EYEWEAR WARRANTY POLICY
All Oakley eyewear is warranted
against breakage due to material or workmanship defect for two years from the date of purchase
with a valid Proof of purchase. Oakley’s warranty program does not cover scratched lenses.
Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley
prescription lenses) will void warranty coverage.
For all non-prescription and
prescription warranty claims, please contact your original retailer or submit an online claim at
//www.luxottica.com/en/northamerica-after-sales-service
OAKLEY'S GOGGLE WARRANTY
Oakley goggles are guaranteed from defects in
workmanship and manufacturer materials and have a limited life-time manufacturer’s
warranty. This limited warranty is valid only to the original purchaser with a proof of purchase
from an Authorized Oakley Dealer that clearly shows the purchase details.
The Oakley
warranty does not cover any defects due to improper use, improper repair, physical damage,
neglect & improper fit. Furthermore any alteration of the product will void warranty.
Your exclusive remedy for breach of warranty will be the repair or replacement of the item as
determined by Oakley. This warranty does not affect the legal rights of customers under
applicable state or national laws governing the sales of consumer goods.
For all
goggle warranty claims, please contact your original retailer or submit an online claim at //www.luxottica.com/en/northamerica-after-sales-service
AIRWAVE GOGGLE WARRANTY POLICY
Oakley Airwave™ Goggles come with a
limited warranty for a period of two years from the date of purchase. This limited warranty is
valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer
that clearly shows the purchase details.
Software and non-Oakley branded items are
not covered by this limited warranty. Please examine the limited warranty in its entirety as
provided with the product or in the online Airwave Manual.
For further technical support
please contact Airwave International tech support
1. Japan - 012-009-146
2. Canada -
1-877-625-5396
3. UK (B2C) - 00800 6255 3985
4. EU (B2B) - 00 800 62 55 39 38
RAZRWIRE WARRANTY POLICY Oakley Razrwire eyewear components come with a limited
one year (from date of purchase) warranty against manufacturer defects. This limited warranty is
valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer
that clearly shows the purchase details.
Oakley warranty program does not cover
scratched lenses. Alteration of Oakley products will void warranty. Additional services are
available for a nominal charge.
For Razrwire warranty claims (with exception of scratched
lens), please contact your original retailer or submit an online claim at //www.luxottica.com/en/northamerica-after-sales-service
Replacements lenses can either be purchased through your local Authorized Oakley Dealer,
Oakley.com, or by calling toll free 1 (800) 403-7449
APPAREL AND APPAREL ACCESSORIES WARRANTY POLICY
All Oakley apparel,
except Technical Outerwear & Gloves are warranted against defects in material or workmanship
for 30 days from the date of purchase.
Warranty is only valid with proof of purchase from
an Authorized Oakley Dealer.
The Oakley warranty program does not cover any defects due to
improper fit. Alteration of Oakley products will void warranty.
Warranty claims are to be
made through the Authorized Oakley dealer where purchased. For further questions please call our
customer care team at 1 (800) 403-7449
TECHNICAL OUTERWEAR WARRANTY POLICY
Oakley Technical Outerwear is
warranted against defects in material or workmanship for 1 year from the date of purchase.
Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
The Oakley
warranty program does not cover any defects due to accidents, improper fit, improper care,
negligence, normal wear and tear, the natural breakdown of colors and materials over extended
time and use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product
will void warranty.
This warranty does not affect the legal rights of customers under
applicable state or national laws governing the sales of consumer goods.
Warranty claims
are to be made through the Authorized Oakley dealer where purchased. For further questions
please call our customer care team at 1 (800) 403-7449
OAKLEY GLOVE WARRANTY POLICY
All Oakley gloves are warranted against
defects in material or workmanship for 90 days from the date of purchase. Warranty is only valid
with proof of purchase from an Authorized Oakley Dealer
Warranty is only valid with
proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover
any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the
natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns,
pilling, and shrinking. Any alteration of the product will void warranty.
This warranty
does not affect the legal rights of customers under applicable state or national laws governing
the sales of consumer goods.
Warranty claims are to be made through the Authorized Oakley
dealer where purchased. For further questions please call our customer care team at 1 (800)
403-7449.
OAKLEY ACCESSORY WARRANTY POLICY
All Oakley accessories, except
Oakley bags, watches, and helmets are warranted against defects in material or workmanship for
90 days from the date of purchase.
The Oakley warranty program does not cover any
defects due to improper fit. Alteration of Oakley products will void warranty.
All other
Warranty claims are to be made through the Authorized Oakley dealer where purchased. For further
questions please call our customer care team at 1 (800) 403-7449.
OAKLEY BAG WARRANTY POLICY
Oakley warrants Oakley bags against
manufacturer defects in material and workmanship for 1 year from the date of purchase. This
warranty applies only to the original purchaser with valid proof of purchase (clearly showing
the purchase date and the name of the Authorized Oakley Dealer from which the item was
purchased).
The warranty does not cover damage from normal wear and tear, accident, abuse,
or the normal breakdown of colors and materials.
Luggage damage incurred during airline
handling is not covered by this warranty, and claims in such cases should be made directly with
the airline.
For all valid Oakley warranty claims are to be made through the Authorized
Oakley dealer where purchased. For further questions please call our customer care team at 1
(800) 403-7449.
WATCH WARRANTY POLICY
All authentic Oakley timepieces are warranted for
two years from the date of purchase against manufacturer’s defects. Coverage is valid only
with proof of purchase from an Authorized Oakley Timepiece Dealer.
For all valid Oakley
warranty claims are to be made through the Authorized Oakley dealer where purchased. For further
questions please call our customer care team at 1 (800) 403-7449
WHAT IS OAKLEY'S GOGGLE AND HELMET WARRANTY?
Oakley goggles and
helmets are guaranteed from defects in workmanship and manufacturer materials and has a limited
life-time manufacturer’s warranty. This limited warranty is valid only to the original
purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the
purchase details. The Oakley warranty does not cover any defects due to improper use, improper
repair, physical damage, neglect & improper fit.
Your exclusive remedy for breach of
warranty will be the repair or replacement of the item as determined by Oakley. This warranty
does not affect the legal rights of customers under applicable state or national laws governing
the sales of consumer goods. Any alteration of the product will void warranty.
Warranty
claims are to be made through the Authorized Oakley dealer where purchased. For further
questions please call our customer care team at 1 (800) 403-7449
FOOTWEAR WARRANTY POLICY
All Oakley footwear is warranted against
defects in materials and workmanship for 90 days from the date of purchase. Warranty is valid
only with proof of purchase from an Authorized Oakley Dealer. Manufacturer’s defects will
be determined at Oakley Inc.’s Discretion. Improper fit is not valid criteria for
warranty. Misuse, abuse or alteration of product voids warranty. Valid claims will receive
credit toward exchange of the Oakley footwear This warranty does not apply to shoes used outside
of the United States. The applicable warranty for such shoes is the warranty given for the shoes
sold in the country of use. Warranty claims are to be made through the Authorized Oakley dealer
where purchased. For further questions please call our customer care team at 1 (800) 403-7449
ONE YEAR LIMITED FOOTWEAR WATERPROOF WARRANTY
Oakley warrants that certain
shoes purchased will be waterproof in normal use for a predetermined amount of time from
original date of purchase. Limited warranty is valid for a one year period dependent upon the
product purchased. Warranty is valid provided that the shoes have received adequate maintenance,
have suffered no cuts, abrasions or other damage and have not been subjected to abuse,
mistreatment or excessive wear. If leakage develops within the applicable One Year Limited
Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley
will replace the shoes with the same style or equivalent Oakley shoe. This warranty does not
apply to shoes used outside of the United States. The applicable warranty for such shoes is the
warranty given for the shoes sold in the country of use.
TWO YEAR LIMITED FOOTWEAR WATERPROOF WARRANTY
Oakley warrants that certain
shoes purchased will be waterproof in normal use for a predetermined amount of time from
original date of purchase. Limited warranty is valid for a two year period dependent upon the
product purchased. Warranty is valid provided that the shoes have received adequate maintenance,
have suffered no cuts, abrasions or other damage and have not been subjected to abuse,
mistreatment or excessive wear. If leakage develops within the applicable Two Year Limited
Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley
will replace the shoes as follows:
• If shoes are returned during the first year of
any warranty period, Oakley will replace the shoes with the same style or equivalent Oakley
shoe.
• If shoes are returned during the second year of warranty period, the
purchaser will be credited with 50% of the then current cost towards the purchase of the same
style or an equivalent Oakley shoe.
This footwear warranty does not apply to shoes
used outside of the United States. The applicable warranty for such shoes is the warranty given
for the shoes sold in the country of use.
OAKLEY FOOTWEAR WARRANTY: WHAT IS NOT COVERED
Even though the applicable
warranty period may not have expired, certain conditions may invalidate Oakley warranty
coverage. Oakley will not issue replacement product or credit for returned shoes that have
experienced excessive wear. Including the following but not exclusive to the following.
• Any type of abuse or mistreatments.
• Excessive damage/scuffing to upper
caused by toe drag.
• Damage to upper leather caused by lack of proper maintenance.
• Damaged spike receptacles caused by using non-Oakley replacement spikes.
Note that if you bought your product on our website (Oakley.com or Oakleyvault.com) and
are within 90 days from the date of purchase, you should refer to the returns section of this
website.